Cancellation policy

Right of cancellation

You may cancel your contractual declaration in writing (e.g. by letter or e-mail) within a period of 14 days without disclosing reasons or – if the goods have been delivered prior to the expiry of this period – by returning the goods. The period begins on receipt of this policy in writing, however not before the goods reach the consignee (in the event of several deliveries of the same type of goods not before the arrival of the first part-delivery) and not before we have fulfilled our obligation to provide information in accordance with Article 246 § 2 in combination with § 1 Paragraphs 1 and 2 of the Introductory Law to the German Civil Code (EGBG) and our obligations in accordance with § 312g Paragraph 1 Clause 1 of the German Civil Code (BGB) in combination with 246 § 3 of the Introductory Law to the German Civil Code (EGBG). It is sufficient to send the cancellation or to return the goods in due time in order to comply with this period of cancellation.

The notice of cancellation should be sent to:

E-mail address:

Consequences of cancellation

In the event of effective cancellation, each party will be liable to return any performance received and surrender any benefits gained from the contract (e.g. interest). You must provide compensation to us if you are unable to return the entire or partial service and utilisation (e.g. benefits of usage) rendered to you, or only in an impaired condition.

You must only provide compensation for impairment of the goods and for any utilisation effected if the utilisation or impairment is due to handling of the goods that goes beyond an examination of the properties and manner of operation. “Examination of the properties and manner of operation” is deemed to be the testing and trial of the goods concerned such as would be possible and usual in a retail store.

You must bear the regular costs of returning the goods.

Obligations to refund payments must be met within 30 days. The period begins for you when you send your declaration of cancellation or return the goods and for us on receipt thereof.