The following terms and conditions apply to all orders placed by the customer (hereinafter refered to as “you”) with Loved by Lumi, www.lovedbylumi.com.
By using www.lovedbylumi.com and/or placing your order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please make sure you have read and understood the Terms before placing your order.
The inclusion of any products or services on www.lovedbylumi.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice you. The version of the Terms that will apply to your order will be those onwww.lovedbylumi.com at the time you place your order.
2. Prices and delivery charges
The prices displayed at www.lovedbylumi.com include statutory Value Added Tax but do not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. Our standard delivery fee for Germany is €4.90. Our standard delivery for the EU is €7 and for other countries €14.90. Free wordwide shipping applies from 49€ cart value.
3. Ordering/conclusion of contract
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
Loved by Lumi endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 5 working days for orders in Germany following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have neen charged for the items, you will receive a refund for them. You will find the full Returns and Exchanges Policy at www.lovedbylumi.com
If you wish to cancel or return your order, please provide us with notice in writing preferably via email to firstname.lastname@example.org and return the item(s) to us as set out in section 6 (Returns) below within the 14 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest 14 days of receiving your notice of cancellation, provided we have received the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
If the item you have received is defective, please notify us promptly and return the item in accordance with section 6 (Returns) below. Loved by Lumi will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
Loved by Lumi guarantees full refund or if you prefer, to replace any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
Our parcels do not contain a pre-printed return. We kindly ask you to return it at your expense. You will find more detailed information regarding our return process in our Returns and Refund Policy.
7. Payment methods
You may pay with Paypal or use your credit card for payments through the Paypal portal.
Payment in advance
You may pay in advance to our bank account:
comdirect bank AG
IBAN: DE95 2004 1111 0166 3319 00
We will deliver the items immediately after payment entrance.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
9. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at www.lovedbylumi.com remain with Loved by Lumi. Any use of Loved by Lumi or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Loved by Lumi.
10. Company Information